Response Time SLA

Effective January 1, 2025

Why This SLA Exists

Over the past year, I’ve noticed that I haven’t been as responsive as I’d like to be. Life gets busy, messages pile up, and before you know it, weeks have passed without a reply.

As a 2025 New Year’s resolution, I want to change this pattern. I’m making a formal commitment to be more responsive, and I’m putting my money/food where my mouth is!

Coverage

• Platforms: WhatsApp, Telegram, Slack, Discord, and Email (but not Microsoft Teams and Reddit)
• Applies to first response only in any new conversation
• Valid indefinitely until cancelled

Response Time Commitment

• During IST Daytime (8:00 AM - 11:00 PM IST): 4 hours
• During IST Nighttime (11:00 PM - 8:00 AM IST): 16 hours
• All Other Time Zones: 16 hours

Compensation

If I fail to respond within the specified timeframe:

• You get one free meal with me
• Can be breakfast, lunch, dinner, brunch, midnight snack, or any other food gathering
• Your choice of restaurant/cafe/food spot (within reasonable limits 😉)

Fine Print

• This SLA covers initial response time only
• No guarantee of task completion or delivery
• Limited to one meal compensation per violation
• Response time clock starts when message is received
• Automatic holiday exemptions apply for major festivals
• I reserve the right to cancel or modify this SLA with public notice

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Last updated: January 1, 2025